Refund policy

🔁 Return and Refund Policy

Thank you for shopping with us!
We are committed to delivering high-quality 3D STL files for collectors, artists, and printing enthusiasts. Please read our Return and Refund Policy carefully before making a purchase.

📁 Digital Product Policy

All our products are digital downloads in STL format, intended for 3D printing purposes.
Once a file is purchased and downloaded, it cannot be returned or refunded due to the nature of digital content.

❌ No Returns or Cancellations

  • As per our policy and standard industry practices, all sales are final.

  • We do not accept returns, exchanges, or cancellations once the order is confirmed.

🛠️ Exceptions & Support

We are here to help! If:

  • Your download link does not work

  • You receive a corrupted file

  • You experience technical issues with opening or printing the STL

  • You accidentally purchased the same item twice

Please contact us at [your email] within 7 days of purchase, and we’ll assist you promptly.

✅ Eligibility for File Replacement

We will happily send a replacement download or resolve issues if:

  • There is an error in the file

  • You can prove purchase duplication

  • You need help with file access or format clarification

We may request proof (screenshots, receipts, or a short explanation) to verify the issue.

📩 Contact Us

If you have any questions or need assistance, feel free to reach out:

Email: saka.andira@gmail.com
Subject: Refund/Return Inquiry – [Order Number]

By purchasing from our store, you agree to this Return and Refund Policy.